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Write to us about the portal, a partnership or your data. We read every message.

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Choose a topic, give the email address we should reply to, and describe your enquiry. Do not send passwords or document numbers. We keep messages for 180 days (details in our Privacy Policy).

We will reply to this address.

Paste the address of the page the problem concerns (e.g. https://…).

Your message will go to our editorial team and will be kept for 180 days. Do not include passwords or ID document numbers.

Before you write

  • A question for an advertiser? Use the form on the ad, business or event page. We do not pass messages on to third parties other than through that form.
  • A suspicious ad, a scam or illegal content? Use the “Report” button next to the content or the Report a problem page.
  • Advertising partnerships? Read the Advertising page, then choose the advertising and partnerships topic.
  • Was your business profile added by our team? Choose the topic about your business in the directory (claim, correct or remove) and give the profile address. We will hand the profile over to you, correct the details or remove the listing, with no reason needed.
  • Changing or deleting your data? You can handle most things in your account privacy settings.

Response time: usually within [NUMBER OF WORKING DAYS TO REPLY] working days. Email address for correspondence: kontakt@thamescompass.com, postal address: [UK VIRTUAL OFFICE ADDRESS].

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