Poland: from 6 November 2026 users can complain to UKE about platforms under the DSA

From 6 November 2026, Polish national rules implementing the EU Digital Services Act (DSA) are in force. They launch the mechanisms for supervising and enforcing the obligations that the EU regulation places on online platforms.

Who oversees the DSA in Poland

The president signed the act of 4 September 2026 amending the act on providing services by electronic means and certain other acts. It designates the president of the Office of Electronic Communications (UKE) as Poland's Digital Services Coordinator. The coordinator is to oversee the application of the DSA in the country and cooperate with EU bodies and coordinators from other member states.

How to file a complaint

From 6 November, users can report suspected breaches of the DSA to the president of UKE. Complaints can concern, for example:

• content moderation,
• giving reasons for decisions to restrict access to content or accounts,
• providing appeal mechanisms.

UKE has prepared an electronic form, and on its website the "Digital Services DSA" section describes platforms' obligations and users' rights. This covers, for example, cases where someone has been banned on a social network and received no clear explanation.

An important caveat

UKE stresses that its president will not supervise every platform available in Poland. Under the DSA, supervision is split between member states' authorities and the European Commission. The mere availability of a service in Poland therefore does not mean its provider is directly supervised by the president of UKE.

A complaint is still possible when the provider has its main establishment in another EU country. Under the DSA, a recipient of a service can complain to the coordinator of the country where they are located. The office stresses that the right to complain is not the same as direct supervision of the company concerned. For foreign providers, a system of cooperation between coordinators, the European Board for Digital Services and the European Commission applies.

What this means for you

The DSA is EU law, and a complaint to UKE can be filed by a user who is in Poland. The sources do not indicate that people permanently living in the UK have this right. The change therefore mainly matters for time spent in Poland, and for relatives living there. The sources do not describe the position of people using platforms from within the UK.