Google Cloud outage in London: Revolut and other services hit by problems on 20 October 2026

Revolut customers had problems with the app, logging in and payments on 20 October 2026. The cause was an outage in Google Cloud services in London, not a fault at Revolut itself.

What happened

According to Bankier.pl, citing AFP and Reuters, the cause was a power problem at a Google Cloud data centre in London. Google pointed to the europe-west2-b zone. The disruption began at 6:08 GMT (8:08 Polish time).

Spider's Web writes that Revolut's problems had lasted since about 8:00 Polish time and had not been resolved after more than four hours. Revolut's backend uses Google solutions, so according to the site, payment authorisation and logging in, among other things, stopped working.

How the outage showed itself

Symptoms varied. Some users could log in, but some modules in the app, such as transaction history, would not load. Others saw a white screen with the logo or an error message when trying to carry out a transaction. Users also reported that Revolut cards did not work for payments in shops. Revolut confirmed disruption to card payments and ATM withdrawals.

At around 10:00 Polish time, Downdetector recorded more than 2,500 reports. The number later fell to around 1,000, and at the time Spider's Web published its article it was about 1,200.

Revolut's statement

Revolut said it had been working on resolving the problem since it was detected. According to a spokesperson quoted by AFP, all customers' money and data are safe.

Other services

The outage did not affect only Revolut. Bankier.pl also mentions Lloyds bank. Spider's Web reports that the German branch of ING reported login problems. According to rp.pl, the courier company DPD also had difficulties, and in the UK remote court hearings were affected.

Google said the power failure had been fixed. Infrastructure services are being restored gradually, and the rest will return in a later stage.

What this means for you in the UK

People using Revolut, and also Lloyds, may have had difficulty accessing their accounts, paying by card and withdrawing cash from ATMs. The sources do not say exactly when services will return to normal. As a precaution, it is worth having a second way to pay, such as a card from another bank or cash. Revolut provides up-to-date information through its official channels.