Contact
Write to us about the portal, a partnership or your data. We read every message.
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Contact form
Choose a topic, give the email address we should reply to, and describe your enquiry. Do not send passwords or document numbers. We keep messages for 180 days (details in our Privacy Policy).
Before you write
- A question for an advertiser? Use the form on the ad, business or event page. We do not pass messages on to third parties other than through that form.
- A suspicious ad, a scam or illegal content? Use the “Report” button next to the content or the Report a problem page.
- Advertising partnerships? Read the Advertising page, then choose the advertising and partnerships topic.
- Was your business profile added by our team? Choose the topic about your business in the directory (claim, correct or remove) and give the profile address. We will hand the profile over to you, correct the details or remove the listing, with no reason needed. To claim the profile, sign in to a Thames Compass account with a confirmed email address (or create one and confirm the address with the link from the email): we hand the profile over to that account, and you don’t type the address into the form.
- Appealing against a moderator’s decision? Choose the topic about appealing against a moderator’s decision and tell us which content the decision concerns and why you think it is wrong. We will review your appeal and reply to the email address you give.
- Changing or deleting your data? You can handle most things in your account privacy settings.
Response time: usually within 3 working days. Email address for correspondence: contact@thamescompass.com.